Call Centre Issues and Problems at Jetstar

Most airlines operate a dedicated call centre to handle ticket sales, flight changes or other issues associated with flying. However not all call centres operate in the same way. Many companies contract call centre work out to other countries or to companies not directly associated with the airline.

What are your experiences with the Jetstar call centre?

Do you have to wait a long time before your call is answered at Jetstar? If so, how long?

How would you rate the customer service and problem solving of the staff?

Any other issues or complaints about the Jetstar Call Centre?

Post your review and comments below.

1 comment:

  1. *Very BAD
    *very long 30 minutes
    *They couldn't resolve anything I have to tell them what to do.
    *Some don't speak English that good.